Awarded

Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Descriptions

Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 1 ....see more

Timeline

Published Date :

3rd Mar 2026 26 days ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

CPV Codes

79512000 - Call centre

Keywords

CRM calls

inbound/outbound calls

multi-channel support

helpdesk call centre

call handling services

call queue management

telemarketing operations

call centre services

customer contact management

contact centre operations

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk