Closed

Provision of Contact Centre Services to the Legal Aid Agency

Descriptions

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) an ....see more

Engagement

Market Engagement to be held on 15/04/2026 and will be open only for suppliers on Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only.

Timeline

Published Date :

27th Mar 2026 in 4 days

Deadline :

8th Jun 2026 in 25 days

Contract Start :

1st Nov 2027

Contract End :

31st Oct 2030

Tender Regions

North East

CPV Codes

79512000 - Call centre

79342300 - Customer services

79100000 - Legal services

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

N/A

Assign to :

Tender Progress :

Details

Notice Type :

N/A

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

The Legal Aid Agency

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk