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Provision of Contact Centre Services to the Legal Aid Agency
Descriptions
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Ci ....see more
Engagement
Market Engagement to be held on 15/04/2026 and will be open only for suppliers on Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only.see more
Timeline
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Tender Regions
CPV Codes
Keywords
customer care
CRM calls
legal services
client support
law firm support
client relations
service desk
inbound/outbound calls
litigation services
customer interaction
multi-channel support
helpdesk call centre
legal consultancy
help desk services
call handling services
call queue management
telemarketing operations
contract law services
consumer assistance
call centre services
legal representation
advisory legal services
after-sales support
courtroom representation
customer services
customer contact management
service experience management
legal compliance services
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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Possible bidding competitors
Possible bidding competitors
