Closed
Provision of Mobilisation and Transition Services
Descriptions
As part of its customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand. Under the CCC Programme, the CCC will be the primary customer service contact point for services provided by the transport operators, some ticketing service providers and some ticketing offerings controlled by the NTA such as mTicketing, Taxsaver and Next Generation Ticketing. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: •CCC Programme Manager;•Change / Transition Manager (Business);•Contact Centre Subject Matter Expert;•People & Process Subject Matter Expert; and•Solutions Technical Architect.Further details are provided in the procurement documents attached to this contract notice.
Timeline
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Tender Regions
CPV Codes
72700000 - Computer network services
79421100 - Project-supervision services other than for construction work
79500000 - Office-support services
72000000 - IT services: consulting, software development, Internet and support
79512000 - Call centre
79410000 - Business and management consultancy services
75112100 - Administrative development project services
64200000 - Telecommunications services
79990000 - Miscellaneous business-related services
75130000 - Supporting services for the government
72600000 - Computer support and consultancy services
79421000 - Project-management services other than for construction work
75112000 - Administrative services for business operations
72224000 - Project management consultancy services
75100000 - Administration services
63700000 - Support services for land, water and air transport
Keywords
transport support operations
logistics assistance service
movement infrastructure support
transit coordination
transport consulting service
travel logistics aid
transport system facilitation
transport operational support
mode-transit assistance
travel infrastructure service
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
project governance design
PMO setup
stakeholder management planning
schedule optimization
risk management consulting
resource allocation planning
budget planning
critical path analysis
project health assessment
performance monitoring
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
corporate registry services
enterprise license management
business permit facilitation
commercial documentation handling
corporate records maintenance
organizational compliance support
company registration filing
trade license administration
corporate registry coordination
business operations facilitation
project administration support
development plan coordination
grant compliance management
project milestone tracking
development agenda support
stakeholder liaison services
project documentation facilitation
implementation coordination
developmental planning services
project governance support
government infrastructure support
public sector logistics
administrative aid services
interagency coordination
civic support programs
institutional assistance
regulatory implementation support
state process facilitation
government workflow services
administrative resource provision
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
project management services
non-construction projects
program coordination
project planning
project control
project execution support
schedule management
risk management consultancy
project oversight
deliverables coordination
project supervision services
monitoring non-construction projects
quality control services
project audit
compliance supervision
progress reporting
performance supervision
non-construction monitoring
supervision consultancy
office support services
administrative support
clerical services
office assistance
document handling services
receptionist services
office management support
filing and archiving
administrative coordination
office logistics
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
business support
operational services
commercial consultancy
administrative services
auxiliary operations
project assistance
corporate outsourcing
enterprise services
organizational tasks
office coordination
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
