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Provision of Mobilisation and Transition Services
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Descriptions
As part of its customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand. Under the CCC Programme, the CCC will be the primary customer service contact point for services provided by the transport operators, some ticketing service providers and some ticketing offerings controlled by the NTA such as mTicketing, Taxsaver and Next Generation Ticketing. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: •CCC Programme Manager;•Change / Transition Manager (Business);•Contact Centre Subject Matter Expert;•People & Process Subject Matter Expert; and•Solutions Technical Architect.Further details are provided in the procurement documents attached to this contract notice.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72700000 - Computer network services
79421100 - Project-supervision services other than for construction work
79500000 - Office-support services
72000000 - IT services: consulting, software development, Internet and support
79512000 - Call centre
79410000 - Business and management consultancy services
75112100 - Administrative development project services
64200000 - Telecommunications services
79990000 - Miscellaneous business-related services
75130000 - Supporting services for the government
72600000 - Computer support and consultancy services
79421000 - Project-management services other than for construction work
75112000 - Administrative services for business operations
72224000 - Project management consultancy services
75100000 - Administration services
63700000 - Support services for land, water and air transport
Keywords
CRM calls
IT consulting
web services
network support
project audit
cloud services
PMO setup
systems aid
project control
office logistics
project planning
business support
budget planning
LAN/WAN setup
IT outsourcing
progress reporting
IT support consulting
inbound/outbound calls
public sector logistics
systems assistance
project oversight
IP routing services
software development
cybersecurity support
multi-channel support
IP telephony provision
auxiliary operations
application maintenance
helpdesk call centre
transit coordination
network configuration
office assistance
enterprise services
public office operations
state agency support
corporate outsourcing
office coordination
filing and archiving
program coordination
technical IT consultancy
critical path analysis
performance supervision
bureaucratic services
institutional oversight
commercial consultancy
mode-transit assistance
quality control services
interagency coordination
administrative services
performance monitoring
receptionist services
operational services
clerical services
administrative support
help desk services
civic support programs
digital transformation
institutional assistance
executive coaching
government management
call handling services
leased line service
call queue management
technical support
schedule management
management consultancy
telemarketing operations
project assistance
network traffic control
tech advisory services
office support services
consultancy engagement
connectivity solutions
network architecture
supervision consultancy
system integration
software customization
call centre services
telecom traffic routing
travel logistics aid
compliance supervision
organizational tasks
hybrid support services
schedule optimization
management support
computing guidance
business performance consultancy
company registration filing
telecom carrier operations
civil sector coordination
corporate records maintenance
enterprise network integration
data transmission service
telecom network operations
IT infrastructure management
commercial documentation handling
project health assessment
administrative framework implementation
logistics assistance service
telecom infrastructure management
broadband connectivity service
project supervision services
customer contact management
transport support operations
network voice/data service
regulatory administration
business operations facilitation
non-construction projects
project milestone tracking
state process facilitation
risk management consultancy
government infrastructure support
project governance design
monitoring non-construction projects
project documentation facilitation
corporate registry services
enterprise license management
project administration support
deliverables coordination
non-construction monitoring
professional tech consultation
organizational compliance support
corporate registry coordination
business permit facilitation
business advisory services
policy enforcement services
document handling services
stakeholder management planning
secure communication infrastructure
regulatory implementation support
data transmission support
stakeholder liaison services
transport consulting service
wireless network deployment
corporate strategy consulting
risk management consulting
government workflow services
transport system facilitation
administrative aid services
administrative resource provision
operational support advisory
project management services
development plan coordination
trade license administration
transport operational support
project execution support
technology troubleshooting consultancy
travel infrastructure service
project governance support
administrative governance
organizational development
implementation coordination
grant compliance management
resource allocation planning
developmental planning services
contact centre operations
movement infrastructure support
administrative coordination
office management support
voice communication provision
development agenda support
Workflows
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Procedure :
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Details
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Buyer Information
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