Awarded
Provision of Network Support Services
Descriptions
Cardiff and Vale College are looking to outsource their IT Services Department.The managed service will be responsible for all aspects of IT within the college e.g. all IT Infrastructure, devices and software; 1st, 2nd and 3rd line user and technical support; asset management; backup solution; VOIP; mobile devicemanagement and printing.It is really important to the college that the new IT Services Department has an outstanding customer satisfaction from staff and students while providing value for money.The College is looking for flexible working hours to meet the needs of the business ensuring there is an out of core business hours service for key services/systems.
Timeline
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Tender Regions
CPV Codes
72700000 - Computer network services
72611000 - Technical computer support services
72541000 - Computer expansion services
72590000 - Computer-related professional services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72540000 - Computer upgrade services
72610000 - Computer support services
72514000 - Computer facilities management services
80533100 - Computer training services
72510000 - Computer-related management services
Keywords
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
IT hardware housing
data room supervision
climate-controlled hosting
energy-efficient infrastructure oversight
system redundancy assurance
cabling layout maintenance
power backup coordination
surveillance of computing environments
uptime assurance services
rack system control
hardware enhancement
system refresh solutions
performance boosting services
component retrofit planning
upgrade module deployment
technology renewal support
capacity improvement assistance
hardware revision services
lifecycle upgrade management
computing upgrade coordination
system scalability enhancement
hardware augmentation solutions
peripheral integration support
capacity expansion management
system extension projects
expansion module installation
enterprise compute growth
performance scale-out
upgrade integration services
infrastructure growth planning
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT support services
technical assistance
helpdesk services
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
IT training
software education
computer literacy
digital tools training
coding workshops
application usage
data entry instruction
system operations training
cybersecurity basics
productivity software skills
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
