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Provision of Project Helpline and Community Engagement Support Services.
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Descriptions
Provision of Project Helpline and Community Engagement Support Services including:a) Management of project free-phone helpline for customers who have any questions in relation to Thames Tideway Tunnel Project; andb) Management and provision of secretariat support in the delivery of Tideway's Community Liaison Working Groups.
Timeline
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Tender Regions
CPV Codes
48612000 - Database-management system
79512000 - Call centre
75200000 - Provision of services to the community
79421000 - Project-management services other than for construction work
75100000 - Administration services
Keywords
CRM calls
project control
project planning
DBMS platform
inbound/outbound calls
user privilege control
project oversight
database audit logs
multi-channel support
helpdesk call centre
client-server database
public office operations
state agency support
schema versioning tool
program coordination
bureaucratic services
data integrity module
institutional oversight
replication manager
civic engagement support
call handling services
call queue management
government management
schedule management
telemarketing operations
call centre services
local welfare programs
civil sector coordination
administrative framework implementation
residential program delivery
high-availability cluster
social inclusion initiatives
volunteer coordination services
customer contact management
regulatory administration
non-construction projects
risk management consultancy
deliverables coordination
concurrency control engine
public assistance management
policy enforcement services
municipal welfare distribution
community outreach services
neighborhood support services
project management services
project execution support
administrative governance
community facility coordination
database security manager
contact centre operations
Workflows
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