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Provision of Project Helpline and Community Engagement Support Services.
Descriptions
Provision of Project Helpline and Community Engagement Support Services including:a) Management of project free-phone helpline for customers who have any questions in relation to Thames Tideway Tunnel Project; andb) Management and provision of secretariat support in the delivery of Tideway's Community Liaison Working Groups.
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Tender Regions
CPV Codes
48612000 - Database-management system
79512000 - Call centre
75200000 - Provision of services to the community
79421000 - Project-management services other than for construction work
75100000 - Administration services
Keywords
DBMS platform
client-server database
database security manager
user privilege control
concurrency control engine
data integrity module
replication manager
high-availability cluster
schema versioning tool
database audit logs
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
community outreach services
local welfare programs
neighborhood support services
public assistance management
social inclusion initiatives
community facility coordination
civic engagement support
residential program delivery
volunteer coordination services
municipal welfare distribution
project management services
non-construction projects
program coordination
project planning
project control
project execution support
schedule management
risk management consultancy
project oversight
deliverables coordination
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
