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Provision on Tenant Satisfaction Measures (TSM)
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Descriptions
Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh.
The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023.
Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030.
The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).
Timeline
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Tender Regions
CPV Codes
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
79300000 - Market and economic research; polling and statistics
Keywords
opinion polling
data collection
survey execution
opinion surveys
online surveys
survey services
sample surveys
CSAT surveys
field surveys
post service evaluation
survey implementation
consumer survey analysis
telephone surveys
questionnaire design
satisfaction assessment
satisfaction metrics
survey data gathering
customer survey services
client questionnaires
feedback collection
satisfaction index
customer insight gathering
customer experience feedback
satisfaction survey design
Market and economic research
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
customer feedback surveys
consumer satisfaction polling
Tender Lot Details & Award Criteria
1 Tender Lots
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