Closed
RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme
Descriptions
Before launching a procurement procedure to replace existing services and solutions currently supporting channels, customer contact, billing and debt management, NI Water is conducting a formal Pre-Market Engagement (PME) exercise. At a summary level this is intended to inform the marketplace of NI Water’s current position, needs, target outcomes, and thoughts around procurement approach as well as engage with solution vendors and integrators to inform NI Water in support of developing requirements, Target Operating Model, procurement strategy and business case.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
72800000 - Computer audit and testing services
72700000 - Computer network services
72400000 - Internet services
72000000 - IT services: consulting, software development, Internet and support
72220000 - Systems and technical consultancy services
72300000 - Data services
72100000 - Hardware consultancy services
72590000 - Computer-related professional services
72900000 - Computer back-up and catalogue conversion services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72540000 - Computer upgrade services
72240000 - Systems analysis and programming services
72250000 - System and support services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72230000 - Custom software development services
72510000 - Computer-related management services
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
hardware consultancy
IT equipment planning
technology advisory
hardware architecture design
equipment selection
performance benchmarking
procurement advisory
infrastructure specification
vendor evaluation
hardware lifecycle planning
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
packaged software customization
ERP implementation
third‑party software adaptation
software configuration
product integration services
software patch integration
system architecture analysis
technical advisory
solution feasibility studies
performance optimization
technical risk assessment
systems integration advice
IT infrastructure review
scalability consulting
technical requirement definition
systems audit
tailored software solution creation
bespoke application design
domain-specific coding
end-user feature customization
requirement-driven development
custom interface building
vertical application programming
specialized backend logic
industry-aligned solution delivery
system requirement mapping
data structure analysis
functional specification drafting
software architecture modeling
backend logic coding
process flow optimization
technical feasibility assessment
programming language implementation
algorithm refinement
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
hardware enhancement
system refresh solutions
performance boosting services
component retrofit planning
upgrade module deployment
technology renewal support
capacity improvement assistance
hardware revision services
lifecycle upgrade management
computing upgrade coordination
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
IT auditing
software testing
system compliance verification
hardware diagnostics
penetration testing
system certification support
risk evaluation
cybersecurity assessment
digital quality control
regulatory audit preparation
data backup
digital archiving
system replication
catalog digitization
media conversion
offsite backup
backup integrity verification
legacy data migration
archive format conversion
recovery readiness
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors