Open Closing in a 12 months
Secure Patients Transport for Mental Health Patients
Descriptions
Cardiff and Vale University Health Board (CAVUHB), have the requirement for Secure Mental Health Patient Transport, which involves the safe and appropriate transfer of individuals experiencing acute psychiatric symptoms or crises. This includes transfers between hospitals, from home or care settings to hospital, and to or from secure facilities.
The service must ensure the safety of the patient, transport staff, and the public. It requires trained personnel skilled in de-escalation and restraint, specialist vehicles with appropriate safety modifications, and the use of physical or procedural controls where necessary, particularly for patients detained under the Mental Health Act.
The service requirements must be available 24/7, using secure, specialist mental health vehicles. Vehicles should be equipped with pods or cells when required, based on a risk assessment. Response times must meet the following standards:
• Urgent: within 30 minutes
• Standard: within 4 hours
• Pre-planned: within and up to 24 hours
The service must provide national coverage with no distance limitations and should operate a fleet that is either already low-carbon or transitioning away from petrol and diesel. A robust booking and communication system is essential, along with staff who are knowledgeable about the Mental Health Act. Staffing levels should be determined through a risk assessment process.
Timeline
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Tender Regions
CPV Codes
85143000 - Ambulance services
60171000 - Hire of passenger cars with driver
60130000 - Special-purpose road passenger-transport services
60120000 - Taxi services
Keywords
taxi ride service
private hire taxi
meter‑based transport
on‑demand cab provision
urban taxi dispatch
passenger fare service
licensed taxi operations
city taxi hire
taxi fleet service
metered journey provision
school bus service
patient transport vehicle
airport shuttle operation
employee transfer bus
tourism coach service
disability transport service
corporate shuttle provision
VIP transport service
event coach hire
special‑needs transit
chauffeured car hire
sedan rental with driver
personal car chauffeur service
private vehicle driver hire
VIP sedan transport
executive car and driver
hired limo service
luxury car chauffeur
hired saloon with driver
private hire sedan
emergency ambulance
patient transport
24/7 ambulance response
non-emergency medical transport
advanced life support ambulance
air ambulance support
medical emergency transport
ambulance crew services
critical patient transfer
EMS ambulance service
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
