Awarded
SHG — Out of Hours Emergency Call Handling Services.
Descriptions
Symphony Housing Group are seeking expressions of interest from suitably experienced and qualified candidates to provide Out of Hours Emergency Call Handling Services for Repairs and Anti-Social Behaviour (ASB) for over 30 000 properties across the Group.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
79511000 - Telephone operator services
Keywords
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Possible Competitors
1 Possible Competitors
