Single Source Framework - IT Management Services

Descriptions

Wellspring wishes to procure a Single Source Framework Agreement - only one Tenderer shall be successful in this procurement exercise., We are seeking a support provider who can:, • Undertake due diligence of all existing (and new) academy IT services , (network infrastructure, security, server infrastructure, connectivity etc.) in line with Trust service standards., • Update and maintain a multi-year development plans including academy development plans that meets our curriculum needs and aligns with the Trust Digital Strategy., • Take full responsibility for the complete management of IT/Digital Technologies, this includes but is not limited to:, o Core Server Infrastructure., o Wired/Wireless Networking Infrastructure., o Cyber Security services., o Remote working and resilience., o End User client devices (Including but not limited to: Mobile Phones, Tablet Devices, Laptops, PCs...)., o Operating Systems, Patch Management & Installed User Applications., o Print & Copier Management., o On Premise & Cloud Data Storage & Backups., o On Premise & Cloud Productivity & Identity Access Management Suites (Office 365 / GSuite for Education), o Other Teaching and Learning technology (Including but not limited to: Virtual Reality Headsets, Immersive Interactive Zones and Assistive Technology Access Tools)., o Disaster recovery strategy planning and implementation., • Provide a solution that is easy to manage both commercially and operationally., • Provide & manage robust, reliable and secure IT systems that conform to industry best practice and meet statutory legal requirements., • Provide a flexible approach to future requirements, changes in the IT landscape and working practices., • Guarantee and evidence a robust SLA, monitoring and Escalation Processes will be implemented and reported on monthly, with regular performance reviews., • Bring additional value add to the Single Source Framework Agreement, seeking out new technologies for our academies, introducing us to likeminded organisations and engaging new suppliers., • Taking additional products and services from order to in service in a cost and time effective manner