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Technology Enabled Care Services at Aster Group
Descriptions
To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. These services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.
Timeline
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Tender Regions
CPV Codes
50312610 - Maintenance of information technology equipment
79711000 - Alarm-monitoring services
72222300 - Information technology services
Keywords
IT operations management
system provisioning
control room monitoring
help desk support
system monitoring
IT lifecycle support
RAID rebuild test
security alarm response
IT backup services
24/7 alarm monitoring
firmware patch apply
rack PDU inspection
equipment labeling
SAN volume health check
remote alarm management
network administration
hardware diagnostics
network switch check
UPS battery calibration
server management
server fan replacement
service desk operations
storage expansion setup
alarm-monitoring services
infrastructure maintenance
alarm system surveillance
Tender Lot Details & Award Criteria
2 Tender Lots
Workflows
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