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Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council

Descriptions

You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service’s (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.

Timeline

Published Date :

14th Jun 2023 2 years ago

Deadline :

30th Jun 2023 2 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

call routing

telephony relay

PBX handling

telephony operator

call transfer services

enterprise data link

internet trunk service

fixed-line voice service

data circuit leasing

VoIP connection service

operator-managed calls

switchboard operations

phone shift operations

business internet access

manual telephone assistance

point-to-point data transfer

broadband telephone service

telephone operator services

digital telephony provision

corporate voice-data link

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Framework

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk