Awarded
The Provision of a Customer Relationship Management System (CRM).
Descriptions
Customer Relation Management software package. Software package and information systems. Information systems. Customer Relation Management software development services. The GHA Group are looking to procure a Customer Relationship Management system. The CRM solution will be the cornerstone of our relationship with our customers and will sit in the heart of our business. It will be the central information repository and record all interactions with our customers and its functionality shall have to fully support primary back office functions in efficiently delivering customers' service requests. This solution should enable the GHA group to provide excellent levels of service, align services to customer demand and support both current and expected future customer service / technological trends. GHA group shall short-list the Pre-Qualification submissions and shall invite to tender a maximum of 5 suppliers,unless there is a tie at 5th place, or unless we receive less than 5 submissions or less than 5 meet the minimum selection criteria as per the Pre-Qualification documentation. The ITT's shall be evaluated and the preferred bidder(s) may be requested to carry out a Proof of Concept. Further details to be provided in the ITT documentation.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72212445 - Customer Relation Management software development services
48810000 - Information systems
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
information workflow system
data processing platform
knowledge management interface
transaction processing engine
automated decision system
BI interface module
content indexing engine
inter-system integration tool
reporting framework
enterprise data bus
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
