Awarded
The Provision of a Customer Relationship Management System (CRM).
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Descriptions
Customer Relation Management software package. Software package and information systems. Information systems. Customer Relation Management software development services. The GHA Group are looking to procure a Customer Relationship Management system. The CRM solution will be the cornerstone of our relationship with our customers and will sit in the heart of our business. It will be the central information repository and record all interactions with our customers and its functionality shall have to fully support primary back office functions in efficiently delivering customers' service requests. This solution should enable the GHA group to provide excellent levels of service, align services to customer demand and support both current and expected future customer service / technological trends. GHA group shall short-list the Pre-Qualification submissions and shall invite to tender a maximum of 5 suppliers,unless there is a tie at 5th place, or unless we receive less than 5 submissions or less than 5 meet the minimum selection criteria as per the Pre-Qualification documentation. The ITT's shall be evaluated and the preferred bidder(s) may be requested to carry out a Proof of Concept. Further details to be provided in the ITT documentation.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72212445 - Customer Relation Management software development services
48810000 - Information systems
Keywords
CRM platform
IT systems
lead nurturing tool
enterprise data bus
personalization engine
client interaction log
sales pipeline software
content indexing engine
CRM API integration
data processing platform
digital solutions
enterprise software
application software
reporting framework
lead-to-cash integration
customer dashboard UI
feedback loop modules
sales pipeline tracker
CRM platform development
packaged applications
BI interface module
inter-system integration tool
customer interaction module
contact analytics dashboards
customer support ticketing
information workflow system
customer feedback analyzer
software package and information systems
automated decision system
opportunity management system
knowledge management interface
marketing automation suite
campaign management features
transaction processing engine
contact segmentation tool
customer profiling engine
Workflows
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Details
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