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UK Power Networks Customer Vulnerability Enduring Partnerships
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Descriptions
As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensur ....see more
Timeline
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Tender Regions
CPV Codes
85322000 - Community action programme
75200000 - Provision of services to the community
79342320 - Customer-care services
79342300 - Customer services
Keywords
civic outreach
customer care
issue resolution
client support
client relations
customer support
service recovery
service desk
after-sales care
grassroots programs
customer interaction
local public action
customer-care services
care coordination
social welfare provision
civic engagement support
relationship maintenance
help desk services
personal care services
proactive support
consumer assistance
participatory projects
account management
service follow-up
local welfare programs
after-sales support
local civic projects
customer services
communal development schemes
residential program delivery
social inclusion initiatives
volunteer coordination services
neighbourhood initiatives
public assistance management
social inclusion campaigns
public engagement programs
municipal welfare distribution
community outreach services
neighborhood support services
service experience management
community engagement programs
community support services
community facility coordination
community-driven intervention
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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Details
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