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Vital Services Customer Experience Portal
Descriptions
BWC Management Services Ltd (a company wholly owned by BWC NHSFT and forms part of the Birmingham Women's and Children's Group of organisations) wishes to engage with suppliers interested in its requirement for a customer experience and helpdesk Portal for its vital services operations.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72253000 - Help-desk and support services
72267100 - Maintenance of information technology software
48421000 - Facilities management software package
79993000 - Building and facilities management services
72514000 - Computer facilities management services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
workorder automation tool
preventive maintenance scheduler
asset relocation software
maintenance request portal
building access log
service ticket management
maintenance cost tracker
inspection checklist app
facility condition monitoring
room booking manager
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
IT hardware housing
data room supervision
climate-controlled hosting
energy-efficient infrastructure oversight
system redundancy assurance
cabling layout maintenance
power backup coordination
surveillance of computing environments
uptime assurance services
rack system control
facilities management
building maintenance
property supervision
facility operation
premises upkeep
building services coordination
site management
infrastructure maintenance
HVAC oversight
utility management
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Buyer Information
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Possible Competitors
1 Possible Competitors
