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Wiltshire, Bath and North East Somerset and Swindon Integrated Urgent Care Services.
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Descriptions
Bath and North East Somerset (BaNES) Clinical Commissioning Group, Swindon Clinical Commissioning Group, Wiltshire Clinical Commissioning Group and Wiltshire County Unitary Authority (the Commissioners) would like to invite suitably qualified providers to tender for Integrated Urgent Care Services for the residents and visitors to these areas. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCWCSU) on behalf of the Commissioners. The contract value will be circa GBP 13 million to GBP 16 million per annum with an anticipated start date for the contract of April 2018.This procurement is for a single provider who will be responsible for delivering all of the following services:BaNES CCG— GP Out of Hours service— Integrated Urgent Care Access, Treatment and Clinical Advice Service (clinical hub), including Health Care Professional Line— NHS 111 ServiceSwindon CCG— Integrated Urgent Care Access, Treatment and Clinical Advice Service (clinical hub), including Health Care Professional Line— NHS 111 ServiceWiltshire CCG— Access to Care Service— Acute Trust Liaison Service— GP Out of Hours service— Integrated Urgent Care Access, Treatment and Clinical Advice Service (clinical hub), including Health Care Professional Line— NHS 111 ServiceWiltshire County Unitary Authority— Carers Emergency Card Response Service— Single point of access to intermediate care beds— Telecare call monitoring— Telecare equipment and installation— Telecare response service and urgent care domiciliary care service— Emergency duty service for adults who may require social care— Out of hours emergency call handling for Council servicesPlease note: the services listed above will be procured as a single lot as the Commissioners intention is that a fully integrated solution will be delivered by a single Prime Provider/Consortium.The procurement is driven by the need to re- procure an improved NHS 111 service and, where indicated, a GP out of hours service and the opportunity this offers the CCG's to meet improved patient outcomes and experience through the delivery of an Integrated Urgent Care Access, Treatment and Clinical Advice Service for urgent and emergency care provision.The services should be highly responsive and deliver care aligned to the operational and strategic plans of the constituent organisation, whilst minimising disruption and inconvenience for patients and families.The commissioner may wish to encompass the provision of a range of services in addition to those mentioned.We have chosen to follow an Open Negotiated Process. An Memorandum of Information can be found at https://in-tendhost.co.uk/scwcsu/aspx/Home which will provide an outline of the procurement process and the commissioners requirement.The tendering process elates to the provision of a health, social or related service as listed within Schedule 3 to the Public Contracts Regulations 2015 (‘the Regulations’). The procurement of services listed in Schedule 3 of the Regulations is not subject to the full regime of the Regulations, but is instead governed by the Light Touch Regime contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). Neither the inclusion of a Bidder selection stage, nor the use of any defined terms from the Regulations, nor the description of the procedure voluntarily adopted by The Commissioners (Open, Restricted, Competitive Procedure with Negotiation, Competitive Dialogue or any other description), nor any other indication, shall be taken to mean that The Commissioners intends to hold itself bound by any of the Regulations, save those applicable to services coming within the scope of Schedule 3.
Timeline
Published Date :
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Tender Regions
CPV Codes
85323000 - Community health services
85000000 - Health and social work services
79512000 - Call centre
33100000 - Medical equipments
85121100 - General-practitioner services
85120000 - Medical practice and related services
75200000 - Provision of services to the community
50000000 - Repair and maintenance services
85141200 - Services provided by nurses
85141000 - Services provided by medical personnel
85100000 - Health services
85141220 - Advisory services provided by nurses
70331000 - Residential property services
85312310 - Guidance services
Keywords
medical staffing
CRM calls
nurse services
clinical nursing
tenant services
family medicine
primary care
welfare services
clinical advice
nursing care
GP consultations
hospital devices
clinic staffing
hospitalization
career guidance
doctor visits
outpatient care
medical services
patient support
life-stage guidance
inbound/outbound calls
patient care provision
primary care functions
healthcare devices
social care services
patient examination
preventive care nursing
clinical outreach
multi-channel support
tele-nurse support
dwelling property care
helpdesk call centre
wound care nursing
routine health checks
public health outreach
troubleshooting visit
immunisation clinics
educational advice
physician support
mentoring services
rehabilitation support
calibration service
medical apparatus
medical equipment
onsite repair support
equipment repair service
social welfare provision
civic engagement support
palliative nursing
diagnostic services
community wellness
clinical equipment
trainee mentoring
medical staff provision
home health consultation
call handling services
call queue management
clinic support services
tenant liaison services
health assessments
vocational orientation
mobile health units
academic counselling
clinic operations
telemarketing operations
inpatient nursing
primary care outreach
patient nursing support
outpatient diagnosis
outpatient management
personal care services
home nursing visits
community health work
nursing consultation
nurse-led clinics
specialist consultations
local health promotion
therapeutic treatments
school-to-work coaching
home facility oversight
call centre services
tenant support services
repair diagnostics
community nurse advice
physician services
emergency repair team
local welfare programs
clinical duty services
nursing assessments
nurse advisory services
guidance workshops
healthcare consultation
healthcare provision
professional direction
clinical healthcare
community nursing
preventive health services
social assistance programs
residential estate management
general health assessment
residential program delivery
social inclusion initiatives
healthcare advice by nurses
volunteer coordination services
nurse-led health coaching
customer contact management
maintenance contract service
health education programmes
patient education nursing
residential building maintenance
medical resource staffing
medical practice services
general medical treatment
integrated healthcare delivery
public health social services
healthcare professional supply
clinical guidance nursing
public assistance management
component replacement service
medical office administration
home property administration
non-specialist medical services
healthcare access services
public engagement programs
service schedule planning
housing property services
municipal welfare distribution
community outreach services
neighborhood support services
clinical personnel supply
housing estate operations
preventive maintenance program
healthcare staff deployment
community support services
community facility coordination
contact centre operations
Workflows
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Buyer Information
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