Closed
Wiltshire, Bath and North East Somerset and Swindon Integrated Urgent Care Services.
Descriptions
Bath and North East Somerset (BaNES) Clinical Commissioning Group, Swindon Clinical Commissioning Group, Wiltshire Clinical Commissioning Group and Wiltshire County Unitary Authority (the Commissioners) would like to invite suitably qualified providers to tender for Integrated Urgent Care Services for the residents and visitors to these areas. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCWCSU) on behalf of the Commissioners. The contract value will be circa GBP 13 million to GBP 16 million per annum with an anticipated start date for the contract of April 2018.This procurement is for a single provider who will be responsible for delivering all of the following services:BaNES CCG— GP Out of Hours service— Integrated Urgent Care Access, Treatment and Clinical Advice Service (clinical hub), including Health Care Professional Line— NHS 111 ServiceSwindon CCG— Integrated Urgent Care Access, Treatment and Clinical Advice Service (clinical hub), including Health Care Professional Line— NHS 111 ServiceWiltshire CCG— Access to Care Service— Acute Trust Liaison Service— GP Out of Hours service— Integrated Urgent Care Access, Treatment and Clinical Advice Service (clinical hub), including Health Care Professional Line— NHS 111 ServiceWiltshire County Unitary Authority— Carers Emergency Card Response Service— Single point of access to intermediate care beds— Telecare call monitoring— Telecare equipment and installation— Telecare response service and urgent care domiciliary care service— Emergency duty service for adults who may require social care— Out of hours emergency call handling for Council servicesPlease note: the services listed above will be procured as a single lot as the Commissioners intention is that a fully integrated solution will be delivered by a single Prime Provider/Consortium.The procurement is driven by the need to re- procure an improved NHS 111 service and, where indicated, a GP out of hours service and the opportunity this offers the CCG's to meet improved patient outcomes and experience through the delivery of an Integrated Urgent Care Access, Treatment and Clinical Advice Service for urgent and emergency care provision.The services should be highly responsive and deliver care aligned to the operational and strategic plans of the constituent organisation, whilst minimising disruption and inconvenience for patients and families.The commissioner may wish to encompass the provision of a range of services in addition to those mentioned.We have chosen to follow an Open Negotiated Process. An Memorandum of Information can be found at https://in-tendhost.co.uk/scwcsu/aspx/Home which will provide an outline of the procurement process and the commissioners requirement.The tendering process elates to the provision of a health, social or related service as listed within Schedule 3 to the Public Contracts Regulations 2015 (‘the Regulations’). The procurement of services listed in Schedule 3 of the Regulations is not subject to the full regime of the Regulations, but is instead governed by the Light Touch Regime contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). Neither the inclusion of a Bidder selection stage, nor the use of any defined terms from the Regulations, nor the description of the procedure voluntarily adopted by The Commissioners (Open, Restricted, Competitive Procedure with Negotiation, Competitive Dialogue or any other description), nor any other indication, shall be taken to mean that The Commissioners intends to hold itself bound by any of the Regulations, save those applicable to services coming within the scope of Schedule 3.
Timeline
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Tender Regions
CPV Codes
85323000 - Community health services
85000000 - Health and social work services
79512000 - Call centre
33100000 - Medical equipments
85121100 - General-practitioner services
85120000 - Medical practice and related services
75200000 - Provision of services to the community
50000000 - Repair and maintenance services
85141200 - Services provided by nurses
85141000 - Services provided by medical personnel
85100000 - Health services
85141220 - Advisory services provided by nurses
70331000 - Residential property services
85312310 - Guidance services
Keywords
medical equipment
healthcare devices
medical apparatus
clinical equipment
hospital devices
equipment repair service
preventive maintenance program
troubleshooting visit
onsite repair support
maintenance contract service
repair diagnostics
component replacement service
service schedule planning
emergency repair team
calibration service
residential estate management
housing property services
home facility oversight
tenant services
dwelling property care
residential building maintenance
tenant liaison services
housing estate operations
tenant support services
home property administration
community outreach services
local welfare programs
neighborhood support services
public assistance management
social inclusion initiatives
community facility coordination
civic engagement support
residential program delivery
volunteer coordination services
municipal welfare distribution
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
medical services
clinical healthcare
hospitalization
outpatient care
specialist consultations
diagnostic services
therapeutic treatments
patient care provision
preventive health services
health assessments
medical practice services
clinic operations
medical office administration
primary care functions
physician services
outpatient management
clinic support services
healthcare consultation
clinic staffing
GP consultations
family medicine
routine health checks
primary care
general health assessment
outpatient diagnosis
non-specialist medical services
patient examination
clinical advice
general medical treatment
medical staffing
nurse services
physician support
clinical personnel supply
doctor visits
healthcare staff deployment
medical staff provision
clinical duty services
medical resource staffing
healthcare professional supply
nursing care
inpatient nursing
home nursing visits
patient nursing support
clinical nursing
community nursing
nursing assessments
wound care nursing
nurse-led clinics
palliative nursing
nursing consultation
healthcare advice by nurses
patient education nursing
clinical guidance nursing
community nurse advice
preventive care nursing
home health consultation
nurse-led health coaching
tele-nurse support
nurse advisory services
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
public health outreach
health education programmes
immunisation clinics
primary care outreach
community wellness
mobile health units
local health promotion
healthcare access services
community support services
social welfare provision
personal care services
public engagement programs
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
