Debt Resolution Services

Descriptions

Crown commercial service, as the authority, intends to put in place an agreement for the provision of debt resolution services for use by all UK public sector bodies. The key core services may include: • debt prevention services, • managed debt collection services (managing multiple collection agencies), • debt collection agency services (including International Collections), • enforcement/warrant recovery services, • debt analytics (including open-banking and complimentary data and analytics), • data aggregation and analysis services, • debt analytics/solutions software and integration, • spend recovery analysis, • debt business process outsourcing, • fraud and error prevention and analysis, • debt advice and guidance services. The lot structure of this framework will be determined as a result of the market engagement. Further information is included in the additional information section VI.3).