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Next Generation National Fraud and Cyber-crime Reporting and Analysis Service
Descriptions
The City of London Corporation (the ‘City’) is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service which comprises two elements for the purposes of this engagement exercise: the National Fraud Intelligence Bureau and Action Fraud (i.e. Contact Centre and Victim Care). The City will consider the feedback received to help inform its options and further decision making around both elements. For the avoidance of doubt, this phase of the project is not part of a formal procurement process and the City is not committing, at this stage, to carrying out such a process. Currently, the estimated whole life costs for a next-generation service comprising all elements is circa GBP 40 000 000 to GBP 60 000 000, based on up to five years (including build and run). Please refer to II.2.4) description of the procurement below for further information and details on how to obtain the relevant documentation.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48510000 - Communication software package
72000000 - IT services: consulting, software development, Internet and support
72322000 - Data management services
72210000 - Programming services of packaged software products
72212500 - Communication and multimedia software development services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
48517000 - IT software package
Keywords
IT consulting
web services
network support
cloud services
data governance
CRM platform
data stewardship
IT systems
IT outsourcing
text/voice/chat platform
telepresence software
platform module coding
lead nurturing tool
integration adapters
IT service desk software
information management
software development
cybersecurity support
patch management utility
multimedia integration
personalization engine
application maintenance
software configuration
data lifecycle control
client interaction log
enterprise data policy
IT workflow engine
enterprise IT toolset
sales pipeline software
media control API
network management suite
dataset coordination
presence status manager
master data management
real-time alert system
unified communications
CRM API integration
server-side logic design
IT asset inventory
digital solutions
help desk services
enterprise software
digital transformation
IT toolchain development
media streaming UX
internal messaging hub
technical support
application software
instant messaging client
system utilities bundle
lead-to-cash integration
API gateway creation
system integration
customer dashboard UI
feedback loop modules
software customization
sales pipeline tracker
CRM platform development
packaged applications
metadata handling
notification dispatcher
ERP implementation
message encryption client
third party software adaptation
IT infrastructure management
system architecture modules
audio-video synchronization
streaming support integration
communication history tool
product integration services
packaged software customization
customer interaction module
structured data supervision
real-time messaging protocol
contact analytics dashboards
interactive media framework
customer support ticketing
media codec implementation
software patch integration
infrastructure monitoring platform
enterprise IT module programming
customer feedback analyzer
software package and information systems
communication platform coding
voice-video module development
opportunity management system
backend scalability support
digital record administration
systems automation package
communication SDK creation
marketing automation suite
real-time collaboration features
multimedia pipeline design
backend service development
campaign management features
unified communications tool
contact segmentation tool
customer profiling engine
microservices implementation
configuration deployment tool
threaded conversation interface
Workflows
Status :
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Details
Notice Type :
Buyer Information
Name :
