Closed
Participation and Family Support
Descriptions
— Communication of national policy messages and provision of advice to government based on wide knowledge and understanding of SEND stakeholders, including parents and their views, including facilitating policy input from young people with SEND, — Provision of a national helpline to provide advice to families of children with Special Educational Needs and Disabilities (SEND) and sharing of materials from that helpline to local advice services, — Training, development and support to local authority SEND Information, Advice and Support Services (SENDIASS), — Payment of funding and grant monitoring for parent carer forums in 152 local authority areas, — Development support to local parent carer forums, particularly to ensure co-production at a local level, grow their reach and increase membership from under-represented groups e.g. BAME, low income families, — Development support and training to local authorities to help grow children and young people’s participation at a local level.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
85322000 - Community action programme
79512000 - Call centre
98133100 - Civic betterment and community facility support services
75200000 - Provision of services to the community
Keywords
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
corporate registry services
enterprise license management
business permit facilitation
commercial documentation handling
corporate records maintenance
organizational compliance support
company registration filing
trade license administration
corporate registry coordination
business operations facilitation
community outreach services
local welfare programs
neighborhood support services
public assistance management
social inclusion initiatives
community facility coordination
civic engagement support
residential program delivery
volunteer coordination services
municipal welfare distribution
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
community engagement programs
local civic projects
neighbourhood initiatives
communal development schemes
social inclusion campaigns
participatory projects
local public action
community-driven intervention
civic outreach
grassroots programs
community support services
social welfare provision
personal care services
public engagement programs
community centre management
local infrastructure planning
civic engagement training
neighbourhood improvement projects
town hall facilitation
public park coordination
municipal program support
participatory budgeting assistance
community consultation services
urban revitalisation planning
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors