Closed
Hardship Funding for Low-income Families Raising Children with Disabilities and Serious Illness
Descriptions
To procure a service to support low-income families raising disabled or seriously ill children and young people by providing them with grants and support to improve their quality of life and ease additional daily pressures, on top of their statutory entitlements. We expect the service to: help families identify the additional support they need, including signposting other services or entitlements; provide them with grant funding to pay for or otherwise provide specific goods and services to meet key needs; expand outreach in disadvantaged areas to ensure families who need support most are receiving it; and provide research and evaluation to the department on the needs and experiences of families. This recognises that some families of children and young people with disabilities face additional costs. The Government has provided funding for such grants and support since the 1970s as part of its overall package of support for families raising children with disabilities and serious illness.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
85322000 - Community action programme
79512000 - Call centre
98133100 - Civic betterment and community facility support services
75200000 - Provision of services to the community
Keywords
civic outreach
CRM calls
grassroots programs
inbound/outbound calls
24/7 user assistance
local public action
multi-channel support
helpdesk call centre
service request handling
social welfare provision
civic engagement support
call handling services
call queue management
public park coordination
telemarketing operations
multi-tier helpdesk
personal care services
user support ticketing
call centre services
incident logging system
participatory projects
town hall facilitation
remote IT support
local welfare programs
local civic projects
company registration filing
corporate records maintenance
communal development schemes
technical troubleshooting interface
commercial documentation handling
residential program delivery
civic engagement training
social inclusion initiatives
volunteer coordination services
customer contact management
urban revitalisation planning
business operations facilitation
support team coordination
local infrastructure planning
community centre management
municipal program support
corporate registry services
enterprise license management
participatory budgeting assistance
organizational compliance support
corporate registry coordination
neighbourhood initiatives
business permit facilitation
public assistance management
issue resolution workflow
social inclusion campaigns
public engagement programs
municipal welfare distribution
community outreach services
community consultation services
neighborhood support services
neighbourhood improvement projects
community engagement programs
trade license administration
community support services
community facility coordination
contact centre operations
community-driven intervention
Workflows
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