Closed

RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme

Descriptions

Before launching a procurement procedure to replace existing services and solutions currently supporting channels, customer contact, billing and debt management, NI Water is conducting a formal Pre-Market Engagement (PME) exercise. At a summary level this is intended to inform the marketplace of NI Water’s current position, needs, target outcomes, and thoughts around procurement approach as well as engage with solution vendors and integrators to inform NI Water in support of developing requirements, Target Operating Model, procurement strategy and business case.

Timeline

Published Date :

30th Jun 2021 4 years ago

Deadline :

30th Jul 2021 3 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

UK

Keywords

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

hardware consultancy

IT equipment planning

technology advisory

hardware architecture design

equipment selection

performance benchmarking

procurement advisory

infrastructure specification

vendor evaluation

hardware lifecycle planning

software programming

software consultancy

custom software development

systems analysis

application engineering

solution architecture

software integration

coding services

requirements analysis

packaged software customization

ERP implementation

third‑party software adaptation

software configuration

product integration services

software patch integration

system architecture analysis

technical advisory

solution feasibility studies

performance optimization

technical risk assessment

systems integration advice

IT infrastructure review

scalability consulting

technical requirement definition

systems audit

tailored software solution creation

bespoke application design

domain-specific coding

end-user feature customization

requirement-driven development

custom interface building

vertical application programming

specialized backend logic

industry-aligned solution delivery

system requirement mapping

data structure analysis

functional specification drafting

software architecture modeling

backend logic coding

process flow optimization

technical feasibility assessment

programming language implementation

algorithm refinement

end-to-end system services

IT support framework

infrastructure maintenance

integrated system operations

tech assistance packages

full-cycle IT support

user support coverage

managed systems support

reactive and proactive IT services

tech writing and documentation

training and onboarding

deployment assistance

software lifecycle guidance

user manual creation

version upgrade support

platform migration services

integration planning

data services

IT data solutions

digital information services

database solutions

information retrieval

structured data operations

electronic records management

data asset handling

info-tech data support

enterprise data workflows

internet connectivity

online communication platforms

broadband access

IP networking

web infrastructure

digital gateway services

global internet backbone

managed connectivity

virtual network delivery

internet access provisioning

IT asset support

system lifecycle administration

technology operations assistance

digital service provisioning

endpoint management

integrated tech solutions

computer utility coordination

on-premise system support

general computing assistance

workstation management

infrastructure lifecycle control

IT performance supervision

helpdesk coordination

managed support frameworks

service desk implementation

hardware lifecycle tracking

network service routing

computer asset management

centralized IT monitoring

digital workflow control

hardware enhancement

system refresh solutions

performance boosting services

component retrofit planning

upgrade module deployment

technology renewal support

capacity improvement assistance

hardware revision services

lifecycle upgrade management

computing upgrade coordination

IT expert consultancy

technical systems advisory

specialist IT services

professional technology support

computer project expertise

tech strategy facilitation

specialized IT assistance

computing profession services

tailored IT solutions

digital professional support

IT support consulting

tech advisory services

systems assistance

computing guidance

technology troubleshooting consultancy

operational support advisory

technical IT consultancy

hybrid support services

professional tech consultation

systems aid

network configuration

LAN/WAN setup

data transmission support

network architecture

secure communication infrastructure

connectivity solutions

IP routing services

wireless network deployment

network traffic control

enterprise network integration

IT auditing

software testing

system compliance verification

hardware diagnostics

penetration testing

system certification support

risk evaluation

cybersecurity assessment

digital quality control

regulatory audit preparation

data backup

digital archiving

system replication

catalog digitization

media conversion

offsite backup

backup integrity verification

legacy data migration

archive format conversion

recovery readiness

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Workflows

Status :

Closed

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors