Closed
Out of Hours Customer Commnication
Descriptions
The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.
Timeline
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
Keywords
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
