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Direct Award for the Provision of Expert Legal Advisers for Revenue Claims against TOCS. The call-off contract shall commence on the 3rd January 2023 and the expiry date will be 2nd January 2024 for a period of 12 months with the option to extend by ....

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

1. Development of a theory of change (ToCs) for the Western English Channel CFU including timeframes. a. The ToC should include the risk presented by the 2026 Trade and Cooperation Agreement and the potential impact of introducing any effort measures ....

The research will be to enable the Authority to commission robust quantitative surveys with various groups, including but not limited to, the general public and businesses; users of the GB surface rail network; and specific groups of rail users - for ....

The Authority requires an independent specialist assurance provider that has audit expertise. The External Assurance provider will provide, independent and objective assurance throughout the scorecard process, reviewing governance, risk management an ....

The Authority requires an independent specialist assurance provider that has audit expertise. The External Assurance provider will provide, independent and objective assurance throughout the scorecard process, reviewing governance, risk management an ....

This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects: 1) TOC interaction with use of with the Rail De ....

The purpose of this project is to develop options / proposals for ORR's future oversight of Great British Railways and in particular its management of train service operations. There are two key tasks: Task 1: Review current processes for providing o ....

Technical Advisors to support Franchises and bespoke projects Work Package 16 called off from TTWO0073 Umbrella agreement under STARTwo. The purpose of this Work Package request TTWO0073-16 is for the provision of technical services to support the Co ....

RDG is a membership organisation that brings together the companies that run Britain's railway into a single team with one goal, to deliver a better railway. Modernising ticketing and improving the customer journey are top priorities for passengers a ....