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Short Description: The UK Health Security Agency (UKHSA), an Executive Agent of the Department of Health and Social Care (DHSC) is the nation’s expert health security agency. UKHSA is advertising the upcoming opportunity to deliver a Single Service ....

DHSC have made a direct award to the Breastfeeding Network (BfN) for a 12-month period to provide a continuity of service for the 24-hour National Breastfeeding Helpline (NBH). This direct award has been made in accordance with Regulation 32(2)(b)(ii ....

Cloud Software service which is for providing support for the National Careers Service with AI enabled Telephony and Chatbot services.

Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services. The Omnichannel solution inc ....

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webch ....

WebChat Solution

The Department for Business and Trade is seeking to award to a supplier to provide a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the exi ....

ServiceNow is the IT Service Management platform used by DVSA to provideIncident, Problem, Change, Request and Hardware Asset Management support to allits IT support services, including digital and Theory Test. It provides the 4500 DVSAemployees with ....

Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to th ....

The Department for Education have let contracts for the delivery of the National Careers Service - Community Based Service in the 9 regions of England. The contracts will deliver high quality independent careers information, advice and guidance to Na ....