Open Closing in a 24 days
Collection & Recovery Services
Descriptions
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs.
The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver:
Cost efficiency and value for money
Enhanced recovery outcomes
Improved customer experience
The new approach will modernise our debt recovery strategy by:
Introducing early-stage digital collection solutions to reduce default rates
Enabling proactive customer engagement earlier in the recovery journey
Maximising return on investment (ROI) through smarter, data-driven interventions
Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Timeline
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Tender Regions
CPV Codes
79940000 - Collection agency services
Keywords
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2 Tender Lots
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Possible Competitors
1 Possible Competitors
