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Collection & Recovery Services
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Descriptions
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Timeline
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Tender Regions
CPV Codes
79100000 - Legal services
79940000 - Collection agency services
Keywords
legal services
debt tracing
debt collection
law firm support
credit recovery
litigation services
receivables management
collection letters
legal consultancy
contract law services
legal representation
advisory legal services
courtroom representation
delinquent account collection
legal compliance services
collection agency services
Tender Lot Details & Award Criteria
4 Tender Lots
Workflows
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Details
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