Awarded
Customer Relationship and Case Management (CRCM) Solution
Descriptions
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•The aims, objectives and expected benefits associated with the CRCM solution•The current state systems landscape in Riverside Care and Support (RCS)•A high-level target CRCM solution vision which includes:oCapabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process LifecycleoA comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
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Tender Regions
North West
South West
North East
East of England
Yorkshire and The Humber
South East
East Midlands
West Midlands
Wales
Scotland
Northern Ireland
UK
London
CPV Codes
48445000 - Customer Relation Management software package.
Tenderbase Categories
Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics
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Possible Competitors
1 Possible Competitors
