Awarded

IT Support Services

Descriptions

2.3The Public Services Ombudsman for Wales is seeking to appoint an IT support provider that will be responsible for:•Ensuring that the Ombudsman IT systems and IT devices authorised to connect to PSOW on premise servers e.g. individual PSOW Issued PC’s / laptops / other portable media (i.e. tablets / smartphones) are available for use, and to proactively manage the PSOW IT infrastructure to minimise downtime and to meet an overall availability target% of 99% (excluding planned outages)•Providing 2nd line IT Support to the PSOW IT Team who provide the 1st line helpdesk support service to PSOW staff.•Providing 1st line support to PSOW staff working at PSOW offices or at home relating to PSOW hardware and authorised applications and connection to PSOW servers for urgent matters where PSOW internal IT team are not available.•Providing proactive monitoring, management and reporting to PSOW of IT security matters including malware risks and up to date virus definitions to provide assurance for security of PSOW servers, network and connected hardware.•To manage and monitor in-house server backups and to work with the external cloud backup solution provider to provide assurance for the integrity of the data, and to assist where necessary in the recovery from the cloud of this data (for testing and real events).•To liaise with contracted 3rd party application / software providers to assist in fault resolution or upgrades.•To provide additional project work at agreed rates in a timely manner.The above is a summary of the main requirements. Full details of the service requirements are provided within the Specification as detailed in Schedule 1

Timeline

Published Date :

2nd Jun 2021 in a 3 years

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

1st Jan 1970

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Wales

CPV Codes

48000000 - Software package and information systems.

72800000 - Computer audit and testing services.

72700000 - Computer network services.

72400000 - Internet services.

72000000 - IT services: consulting, software development, Internet and support.

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages.

72300000 - Data services.

72100000 - Hardware consultancy services.

72900000 - Computer back-up and catalogue conversion services.

72500000 - Computer-related services.

72600000 - Computer support and consultancy services.

72200000 - Software programming and consultancy services.

Tenderbase Categories

Software Solutions/ POS/ ERP/ Business Software/ Analytics/ Accounting/ Graphics/

IT/ ITES/ Networking and Internet Software Development Services/ Business Software Development Services/ Miscellaneous Software Development Services/ Custom Software Development Services/ Computer Rel/

Building Services Consultancy/ Engineering Design Services/ Consultancy/ Urban Planning and Landscape Architectural Services/ Technical Testing Analysis and Consultancy Services/ Inspection Services/

Equipments/ Machinery/ Post-office Equipment/ Parts and Accessories/ Calculating and Accounting Machines/

Building Services Consultancy/ Engineering Design Services/ Consultancy/ Urban Planning and Landscape Architectural Services/ Technical Testing Analysis and Consultancy Services/ Inspection Services/

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors