Awarded
IT Support Services
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
2.3The Public Services Ombudsman for Wales is seeking to appoint an IT support provider that will be responsible for:•Ensuring that the Ombudsman IT systems and IT devices authorised to connect to PSOW on premise servers e.g. individual PSOW Issued PC’s / laptops / other portable media (i.e. tablets / smartphones) are available for use, and to proactively manage the PSOW IT infrastructure to minimise downtime and to meet an overall availability target% of 99% (excluding planned outages)•Providing 2nd line IT Support to the PSOW IT Team who provide the 1st line helpdesk support service to PSOW staff.•Providing 1st line support to PSOW staff working at PSOW offices or at home relating to PSOW hardware and authorised applications and connection to PSOW servers for urgent matters where PSOW internal IT team are not available.•Providing proactive monitoring, management and reporting to PSOW of IT security matters including malware risks and up to date virus definitions to provide assurance for security of PSOW servers, network and connected hardware.•To manage and monitor in-house server backups and to work with the external cloud backup solution provider to provide assurance for the integrity of the data, and to assist where necessary in the recovery from the cloud of this data (for testing and real events).•To liaise with contracted 3rd party application / software providers to assist in fault resolution or upgrades.•To provide additional project work at agreed rates in a timely manner.The above is a summary of the main requirements. Full details of the service requirements are provided within the Specification as detailed in Schedule 1
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
72800000 - Computer audit and testing services
72700000 - Computer network services
72400000 - Internet services
72000000 - IT services: consulting, software development, Internet and support
30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
72300000 - Data services
72100000 - Hardware consultancy services
72900000 - Computer back-up and catalogue conversion services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
Keywords
scanners
IT auditing
media conversion
IT consulting
keyboards
web services
shredders
offsite backup
network support
data backup
cloud services
software testing
office hardware
systems analysis
IP networking
coding services
systems aid
data services
IT asset support
broadband access
risk evaluation
LAN/WAN setup
IT systems
IT outsourcing
IT support consulting
software integration
systems assistance
virtual network delivery
information retrieval
vendor evaluation
global internet backbone
IP routing services
software development
cybersecurity support
solution architecture
data asset handling
application maintenance
digital gateway services
network configuration
workstation management
projection systems
legacy data migration
digital quality control
technical IT consultancy
procurement advisory
internet connectivity
requirements analysis
endpoint management
penetration testing
catalog digitization
equipment selection
performance benchmarking
web infrastructure
managed connectivity
info-tech data support
digital solutions
help desk services
software programming
enterprise software
digital transformation
software consultancy
database solutions
technical support
cybersecurity assessment
IT equipment planning
application software
IT data solutions
network traffic control
tech advisory services
application engineering
connectivity solutions
hardware diagnostics
network architecture
hardware consultancy
system integration
software customization
recovery readiness
digital archiving
technology advisory
system replication
packaged applications
hybrid support services
computing guidance
enterprise network integration
backup integrity verification
IT infrastructure management
electronic records management
system certification support
structured data operations
system lifecycle administration
infrastructure specification
computer utility coordination
general computing assistance
on-premise system support
internet access provisioning
professional tech consultation
enterprise data workflows
archive format conversion
custom software development
online communication platforms
secure communication infrastructure
data transmission support
software package and information systems
wireless network deployment
digital service provisioning
operational support advisory
digital information services
technology troubleshooting consultancy
system compliance verification
hardware architecture design
regulatory audit preparation
integrated tech solutions
hardware lifecycle planning
technology operations assistance
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
