Awarded
IT Support Services
Descriptions
2.3The Public Services Ombudsman for Wales is seeking to appoint an IT support provider that will be responsible for:•Ensuring that the Ombudsman IT systems and IT devices authorised to connect to PSOW on premise servers e.g. individual PSOW Issued PC’s / laptops / other portable media (i.e. tablets / smartphones) are available for use, and to proactively manage the PSOW IT infrastructure to minimise downtime and to meet an overall availability target% of 99% (excluding planned outages)•Providing 2nd line IT Support to the PSOW IT Team who provide the 1st line helpdesk support service to PSOW staff.•Providing 1st line support to PSOW staff working at PSOW offices or at home relating to PSOW hardware and authorised applications and connection to PSOW servers for urgent matters where PSOW internal IT team are not available.•Providing proactive monitoring, management and reporting to PSOW of IT security matters including malware risks and up to date virus definitions to provide assurance for security of PSOW servers, network and connected hardware.•To manage and monitor in-house server backups and to work with the external cloud backup solution provider to provide assurance for the integrity of the data, and to assist where necessary in the recovery from the cloud of this data (for testing and real events).•To liaise with contracted 3rd party application / software providers to assist in fault resolution or upgrades.•To provide additional project work at agreed rates in a timely manner.The above is a summary of the main requirements. Full details of the service requirements are provided within the Specification as detailed in Schedule 1
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72800000 - Computer audit and testing services
72700000 - Computer network services
72400000 - Internet services
72000000 - IT services: consulting, software development, Internet and support
30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
72300000 - Data services
72100000 - Hardware consultancy services
72900000 - Computer back-up and catalogue conversion services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
Keywords
keyboards
scanners
projection systems
shredders
office hardware
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
hardware consultancy
IT equipment planning
technology advisory
hardware architecture design
equipment selection
performance benchmarking
procurement advisory
infrastructure specification
vendor evaluation
hardware lifecycle planning
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
IT auditing
software testing
system compliance verification
hardware diagnostics
penetration testing
system certification support
risk evaluation
cybersecurity assessment
digital quality control
regulatory audit preparation
data backup
digital archiving
system replication
catalog digitization
media conversion
offsite backup
backup integrity verification
legacy data migration
archive format conversion
recovery readiness
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
