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Provision of NHS Friends and Family Test Solution
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Descriptions
The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.
Timeline
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Tender Regions
CPV Codes
64212100 - Short Message Service (SMS) services
79311100 - Survey design services
Keywords
survey planning
sampling design
study design
bulk text messaging
survey instrument design
survey methodology
instrument testing
SMS gateway service
SMS broadcast system
survey design services
survey tool creation
text message delivery
SMS campaign service
questionnaire structure
SMS alert provision
mobile text alerting
mobile SMS notification
two-way messaging service
text communication service
questionnaire development
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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