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Provision of Wellbeing Assistance Programme and Support Services for Individuals Involved in Fitness to Practise and Hearings Processes
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Descriptions
The purpose of this tender is to appoint a supplier to provide a comprehensive advice, support, signposting, and counselling service for individuals involved in Social Care Wales’ fitness to practise and hearings processes. This includes registered workers under investigation, their families, applicants or registered persons referred to case conferences or hearings, complainants, witnesses, whistle-blowers, and the independent panel members who sit on our fitness to practise panel hearings. The service aims to safeguard wellbeing and offer appropriate support throughout these challenging and sensitive procedures. Please see ITT for full requirements.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
85000000 - Health and social work services
Keywords
welfare services
patient support
social care services
24/7 user assistance
clinical outreach
rehabilitation support
service request handling
multi-tier helpdesk
community health work
user support ticketing
incident logging system
remote IT support
healthcare provision
social assistance programs
technical troubleshooting interface
support team coordination
integrated healthcare delivery
public health social services
issue resolution workflow
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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