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The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Carriageway resurfacing works at various locations in Wigan Borough

HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement. Key Informa ....

Carriageway resurfacing works at various locations

Resource augmentation contract for contact centre service for student application and payment management

This contract is for the delivery of Contact Centre Service requirements as part of BAU activities and emergency preparedness.

The Legal Aid Agency (“LAA”) is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the lo ....

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of the ....

Delivery of supervised contact for LAC and CIN across multiple centres.