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North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components:

• Contact Management (multi-channel)

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NI Water have a requirement for Supply, Delivery, Installation, Commissioning and Maintenance of Rotating Biological Contactors (RBC's) consisting of 3 Lots:-

Lot 1: RBC Package plants for PE less than 250

Lot 2: Package Plants for P ....

Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hoste ....

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Resource augmentation contract for contact centre service for student application and payment management

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).

The DSCC service manages ....

This contract is for the delivery of Contact Centre Service requirements as part of BAU activities and emergency preparedness.

Delivery of supervised contact for LAC and CIN across multiple centres.

The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of ....