Find Customer Contact Centre Tenders in the UK – Latest Public Sector Contracts

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Customer Contact Centre Software

Buyer : WALES & WEST UTILITIES LIMITED

Wales

No of lots : N/A

Tender Id : 1610240536

Type of Contract : Tender

Published : 16th Oct 2024

Deadline : N/A

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Descriptions

Wales West Utilities Ltd (WWU) requires a new and / or upgraded Customer Contact Centre Software. It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the chall ....

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Omni-Channel Contact Centre as a Service (CCaaS)

Buyer : HM Revenue & Customs

North West+ 12 more

No of lots : 1

Tender Id : 1108250042

Type of Contract : PIN

Published : 11th Aug 2025

Deadline : 11th Aug 2026

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Descriptions

Omni-Channel Contact Centre as a Service, Implementation, Support and Optimisation

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Provision of a Cloud Contact Centre for ONS

Buyer : Office for National Statistics

North West+ 12 more

No of lots : 1

Tender Id : 608250074

Type of Contract : PIN

Published : 6th Aug 2025

Deadline : 6th Aug 2026

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Descriptions

GovDelivery Communications Cloud Contact Centre for ONS

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Contact Centre Software/Contact Centre as a Solution

Buyer : The Riverside Group Limited

North West+ 12 more

No of lots : 1

Tender Id : 3005250295

Type of Contract : PIN

Published : 30th May 2025

Deadline : 30th May 2026

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Descriptions

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

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Contact Centre Services

Buyer : STUDENT LOANS COMPANY

North West+ 12 more

No of lots : 1

Tender Id : 2505250056

Type of Contract : PIN

Published : 25th May 2025

Deadline : 25th May 2026

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Descriptions

Resource augmentation contract for contact centre service for student application and payment management

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Contact Centre Solution

Buyer : Birmingham City Council

West Midlands

No of lots : 1

Tender Id : 2305250232

Type of Contract : PIN

Published : 23rd May 2025

Deadline : 23rd May 2026

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Descriptions

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

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New Citizen Experience Contact Centre Contract(s) for BAU & Surge requirements

Buyer : UK Health Security Agency

North West+ 12 more

No of lots : 1

Tender Id : 2305250148

Type of Contract : PIN

Published : 23rd May 2025

Deadline : 23rd May 2026

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Descriptions

This contract is for the delivery of Contact Centre Service requirements as part of BAU activities and emergency preparedness.

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Provision of Contact Centre Services to the Legal Aid Agency

Buyer : Legal Aid Agency

North West+ 12 more

No of lots : 1

Tender Id : 2305250916

Type of Contract : PIN

Published : 23rd May 2025

Deadline : 23rd May 2026

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Descriptions

The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).

The DSCC service manages ....

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Corporate, Mobile & Contact Centre Telephony Procurement - 26

Buyer : Liverpool City Council

North West+ 12 more

No of lots : 1

Tender Id : 2205250079

Type of Contract : PIN

Published : 22nd May 2025

Deadline : 22nd May 2026

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Descriptions

The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of ....

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Contact Centre Platform

Buyer : Nottinghamshire County Council

North East+ 8 more

No of lots : 1

Tender Id : 2105250074

Type of Contract : PIN

Published : 21st May 2025

Deadline : 21st May 2026

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Descriptions

NCC Contact Centre Platform

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