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Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenge ....

Wales West Utilities Ltd (WWU) requires a new and / or upgraded Customer Contact Centre Software. It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the chall ....

Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. Th ....

This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital ca ....

This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journ ....

Provision and support of customer contact system solution for customer service delivery

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provi ....

The contracting entity procured a framework agreement contract for the delivery of contact centre services. The framework is a sole supplier framework.It is proposed that the contract will include the following, and any associated and related service ....