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Customer Contact Centre Software

Buyer : WALES & WEST UTILITIES LIMITED

location icon Wales
tag icon £800K
No of lots : N/A
Tender Id : 1610240536
Type of Contract : Contract
Published : 16th Oct 2024
Deadline : N/A
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Descriptions

Wales West Utilities Ltd (WWU) requires a new and / or upgraded Customer Contact Centre Software. It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the chall ....

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Cadent Gas Customer Contact Centre Tender

Buyer : CADENT GAS LIMITED

location icon London+ 12 more
tag icon N/A
No of lots : N/A
Tender Id : 1208240130
Type of Contract : Contract
Published : 12th Aug 2024
Deadline : N/A
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Descriptions

Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

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Cadent Gas Customer Contact Centre Tender

Buyer : CADENT GAS LIMITED

location icon South East+ 12 more
tag icon N/A
No of lots : N/A
Tender Id : 1208240030
Type of Contract : Contract
Published : 12th Aug 2024
Deadline : N/A
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Descriptions

Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

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EDT Contact Centre

Buyer : Central Bedfordshire Council

location icon North West+ 14 more
tag icon N/A
No of lots : N/A
Tender Id : 1806250016
Type of Contract : Contract
Published : 18th Jun 2025
Deadline : 18th Jul 2025
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Descriptions

Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hoste ....

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Contact Centre Software/Contact Centre as a Solution

Buyer : The Riverside Group Limited

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 3005250044
Type of Contract : PIN
Published : 30th May 2025
Deadline : 30th May 2026
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Descriptions

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

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Contact Centre Services

Buyer : STUDENT LOANS COMPANY

location icon North West+ 12 more
tag icon £120M
No of lots : 1
Tender Id : 2505250055
Type of Contract : PIN
Published : 25th May 2025
Deadline : 25th May 2026
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Descriptions

Resource augmentation contract for contact centre service for student application and payment management

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New Citizen Experience Contact Centre Contract(s) for BAU & Surge requirements

Buyer : UK Health Security Agency

location icon North West+ 12 more
tag icon £353.91M
No of lots : 1
Tender Id : 2305250016
Type of Contract : PIN
Published : 23rd May 2025
Deadline : 23rd May 2026
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Descriptions

This contract is for the delivery of Contact Centre Service requirements as part of BAU activities and emergency preparedness.

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Contact Centre Solution

Buyer : Birmingham City Council

location icon West Midlands
tag icon £3M
No of lots : 1
Tender Id : 2305250026
Type of Contract : PIN
Published : 23rd May 2025
Deadline : 23rd May 2026
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Descriptions

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

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Provision of Contact Centre Services to the Legal Aid Agency

Buyer : Legal Aid Agency

location icon North West+ 12 more
tag icon £18.31M
No of lots : 1
Tender Id : 2305250205
Type of Contract : PIN
Published : 23rd May 2025
Deadline : 23rd May 2026
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Descriptions

The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).

The DSCC service manages ....

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Corporate, Mobile & Contact Centre Telephony Procurement - 26

Buyer : Liverpool City Council

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 2205250010
Type of Contract : PIN
Published : 22nd May 2025
Deadline : 22nd May 2026
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Descriptions

The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of ....

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