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United Utilities, supported by The Knowledge Group, is seeking to appoint a specialist vendor to deliver end-to-end contact centre services. These services will be to support the United Utilities in house team.

Refer to the tender documents ....

Omni-Channel Contact Centre as a Service, Implementation, Support and Optimisation

GovDelivery Communications Cloud Contact Centre for ONS

The Authority is seeking an external specialist organisation to provide a Marketing Contacts Database to assist in the commercial growth of the Authority's Commercial Services departments that consist of:

• TrainEEAST - Provides clinic ....

North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components:

• Contact Management (multi-channel)

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The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Resource augmentation contract for contact centre service for student application and payment management

The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).

The DSCC service manages ....

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

This contract is for the delivery of Contact Centre Service requirements as part of BAU activities and emergency preparedness.